Terms and Conditions

General Terms & Conditions

• GSTIN details should be shared in advance, changes will be made to final Invoice once generated from the system.
• Quotation provided will be valid, if approved within Fifteen (15) days of submission and the move occurs within Thirty (30) days.
• Written confirmation of this quotation is required along with the payment of Gross Freight and GST (if applicable) prior to the commencement of packing. Settlement of balance payment will be prior to the dispatch of consignment from origin.
• Transit Time: (Excluding the pickup & delivery day)
• We will charge for the actual volume involved and therefore, if the volume is more than our estimates, we will increase our charges proportionately.
• If packing is being done by the client it must be in road worthy condition and each item should be valued properly in the Inventory List.
• Cloth Sheet, LED/LCD Box, Perfect Box and other material is the property of Satguru Transport. It should be returned back to Satguru Transport after unloading on the same day. Any detention for whatever reasons will be an unauthorized act inviting appropriate actions.
• The locking/Unlocking of machines/appliances and any other electronic gadget which requires the technical assistance of manufacturer or their authorized dealer, to make them suitable for safe transport must be arranged by Client/the transporter at least 24 hours before the packing starts. The Client is most essential as these appliances are covered either by warranty or service contract.
• All Electronic items/computers are packed on an as is where is basis. As such company does not accept any liability whatsoever for any defect / malfunctioning if any, at the destination.
• Client must arrange for the disconnection of all electrical equipment’s and appliances prior to the commencement of packing.
• In case of Car/Bike Transportation, Registration book, Tax book, PUC certificate and valid comprehensive insurance policy will be required enroute and must be handed over prior dispatch.
• In case of Car movement, 16 liters. Petrol/Diesel must be available in the car (in case of excess fuel, it will be drained out for safety purpose). This fuel is required to run vehicle up to the ramp point and in the same way from ramp to client door. The distance may go upto 70 + 70 = 140 Kms. For location's where car carrier cannot travel, vehicle will be road driven by a skilled driver, the distance in such a case may come up to 250 to 300 Kms.
• In case of Motor Bike movement, there should be no fuel in the vehicle. If there will be any fuel then the same will be drained out at the time of loading.
• M/s Satguru Transport will not be held responsible for any delay in delivery due to factors beyond its control like natural calamities, strike, accidents etc.
• While we will arrange for the movement of potted plants it will subject to the availability of space in the truck, please note that carriage of potted plants will be done solely at Owners risk.

Transit Risk Coverage

• Despite best efforts, damages may happen to the consignment due to the geographical terrain of the country. So we always try to elaborate our clients on the risk coverage booking of Satguru Transport and recommend them to pay risk coverage cheque for their consignment.
• Transit Risk Coverage is arranged for HHG @ 3.00% and for Car @ 1.50% of the total declared value.
• Client must record proper value in the Inventory Sheet. The Inventory sheet will be treated as a final document in claim settlement, if any.
• In case of minor and repairable damages, the client needs to initially give a claim letter and quotes for repair estimates from an authorized vendor to process the risk coverage claim.
• Any claim should be intimated and lodged within 72 hours of delivery of the goods. In case of Car/Bike, claim should be intimated and lodged within 12 hours.
• In case, risk coverage is not opted for, then a declaration form needs to be signed by you. In such a case all items of the consignment including Car/Bike will be transported at owner's risk for which no claim will be entertained at a later.
• The carrier or it's agent shall be exempted from any loss or damage through accident/pilferage, fire/rain/collision/any other road or river hazard, we therefore recommend that goods should be covered under carrier risk by paying additional charges as FOV. No individual policy/receipt from insurance co. will be given. Satguru Transport will only issue GCN under Carrier Risk, (Section 11, Carriage by Road Act, 2007).
• In case of Car/Bike or other articles only exterior damages will be entertained, no claim will be paid for any internal or mechanical fault.
• Goods Forwarding Note, being the statutory document,contained terms and conditions, in detail for transportation of HHG.

Quotation Exclusions

• Any professional third party services such as electrician/plumber/carpenter, multiple pick-ups/ deliveries, storage related costs in transit, vehicle/labour detention and overtime beyond normal working hours, working on Sundays, Public holidays, staggered origin/destination services, handling of items which cannot be handled through a normal door/staircase/elevator, society/landlord permission and fees, if applicable, any force majeure situation.
• Shuttle service due to access/parking restrictions, delivery to high rise buildings and use of extra manpower for walking stairs, hoist, handling of heavy objects like pianos, safes etc.
• Mandatory Labour Union charges which are applicable at Mumbai or any other location will be billed as actual or can be paid to the Labour Union directly.
• Any fees /permissions required to extend Satguru Transport services at client's location like society tax, society permission, Society parking fees etc. will be borne by client.

Restricted Items

We do not accept to move perishable goods, jewellery, Arms & Ammunitions, Hazardous material like Crackers, Explosives, Chemicals, Filled Gas Cylinder, Battery Acids, and Inflammable Oils; such as Diesel, Petrol, Kerosene, Gasoline, Narcotics & Counter brand Items.

To Be Done by Client Before Packing

• Client must keep all their oil containers in sealed condition to avoid spoilage due to oil leakage. (Only edible oil and other items that are non-inflammatory in nature will be considered for transportation.)
• Refrigerator must be defrosted 24 hours prior to the packing to avoid water seepage.
• All Batteries must be drained of their acids and should be empty before loading.
• Gas Cylinders must be kept empty before packing date.
• All items that require dismantling and assembling should be done before the packing date by client, if these services are not taken from Satguru Transport.